We are committed to making sure customers are satisfied with our products and happy with their purchases. If your product is not what you expected or if you are not satisfied for *any reason*, just send it back and for a full refund, no questions asked (or replace it, if there is a problem). We are here to make it simple for you. We do not want this procedure to be confusing or frustrating in any way.
How can it be so simple? That's easy. We at Nurture Right offer the highest quality products on the market. We are very confident that customers will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.
NO QUESTIONS ASKED, WE MEAN IT
In case you still have doubts about how easy our return process is, here is a list of acceptable reasons to return one of our products. You can send your product back if:
- You thought the color will bland in better in your house
- You don't like the quality of the product for any reason
- You bought it for a baby shower and she already have 10 of this item
- Your kids don't appreciate their Legos building smashed when you fold the bag
- Any other reason you can think of.
HOW TO MAKE A RETURN
While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:
- Email [email protected] to get an RMA number - Before a return can be processed, we need to verify the purchase was made on NurtureRight.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products.
- Repack your return and write the RMA number on the original receipt, making sure to include it in the box with your item to be returned.
- Ship the package back to the our the Returns Department address that was provided with the RMA number via USPS, UPS, or FedEx.
CHARGES AND CREDITS
Shipping charges - Customers are responsible for shipping costs back to Nurture Right. However, we will refund 100% of what you paid us. We will not deduct any of our original shipping charges out of your refund.
Receiving your refund - We do not charge restocking fees. You will receive a full refund to the credit card or PayPal account originally used.
DAMAGED OR INCORRECT ORDERS
Please email [email protected] with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.
Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better.